The small business owner's guide to the internet
Sit back and enjoy as we help you navigate the
complexities of running your small business website.

  • Why mobile compatibility is crucial to your small business website

    Mobile internet usage is absolutely exploding, to say the least: 91% of American adults own a cell phone, and 63% of those owners now access the internet from their mobile device. This means a staggering 120 million people, in the US alone, are browsing from their phones. In fact, it's predicted that by 2015 mobile internet usage will surpass traditional desktop-based browsing.

  • What a snow storm taught me about customer service

    Much like a website, house maintenance is always an ongoing project. It's never going to be perfect, it's never going to be "done", and there's never a shortage of things you can do to make it better. Over the past couple of months, we've noticed two areas of our house that were going to need some attention: The humidity is really low (and leading to nose bleeds, cracked/dry/itchy skin, temperature irregularities throughout the house, etc).

  • Are you a valued customer or just a sucker who's paying too much?

    As a customer who no longer needs to use a product or service, I do not enjoy being offered a highly discount price in an last-ditch effort to get me to stay with said service when I attempt to cancel. Does this practice help retain some of the customers who might have otherwise continued to leave? Probably. But it turns me off, not only to that particular service but to the entire company. It immediately plants a seed in my mind that says “If they can offer this price to me now, now t...

  • Historious: your personalized Google

    historious is quite possibly the coolest little bookmarking service I’ve ever seen. It gives you a bookmarklet that you can use to flag interesting sites and articles as you’re browsing the web. Then when you have a need to find information on a topic you’re pretty sure you’ve researched (and ‘historified’) before, you can just hop over to your historify search and easily rediscover everything you’ve previously run across on that topic.

  • Don't forget about your low-bandwidth users

    We’re out of town for the weekend and are pretty much out in the boonies. Cellular access is mind-numbingly slow at best, but I’m still trying to keep up with Twitter and my feeds while I’m here. I came a cross a link to the Forrst App Competition ( via the ThinkVitamin blog and decided to check it out.

  • An incredibly useful little utility hiding right beneath my fingertips

    minimalmac: The other day, I wanted to find out the web safe color of a particular item on the screen of my Mac for a web design project I was working on. My first step was to go searching the Internet for such a tool (preferably free). Then, in the midst of said search, I was reminded that this little tool was not only already on my Mac, did exactly what I wanted, but also did it better than any of the tools I was able to find.

  • Pandora vs. a brief comparison

    So I’ve been toying around with Pandora and the last couple of days, trying to decide which service fits my needs better. Here’s a quick rundown of my observations: Pandora Pro: The service itself is reliable Pro: iPhone app is brilliantly simple Con: Website is hideous Con: Have to pay (only $36/yr though) for a desktop app, which still isn’t native to OSX - it’s an AIR app. Pro: Has a native desktop app Pro: Scrobbling allows me to use my recent iTunes listens to influence r...

  • Organizing your dock in OSX

    I’d always used DockDoctor in the past to organize my dock by adding spacers. Being the minimalist that I am, I really don’t like having to keep a program like this installed when I’m only using one minor feature. Turns out there’s a native way of handling dock spaces: Open Terminal Copy and paste, then press ‘Return’ to add a spacer (repeat this step to insert as many spacers as you like): defaults write persistent-apps -array-add '{"tile-type"="spacer-tile";}' Now restart the do...

  • Google Chrome speed tests

    If only 1Password worked properly in it…

  • Twitter shaking things up with official iPhone app

    We’re fans of Echofon, but this should definitely shake things up. A lot of people already seem to prefer Tweetie, and if this acquisition results in shorter time between releases it could dominate even more. If they do things right this should always be the most “up-to-date” app because they’ll have pre-release access to all of Twitter’s newest features and have a head start straight out of the gate.

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