The small business owner's guide to the internet
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Everything listed under: Rants & Opinions

  • What a snow storm taught me about customer service

    Much like a website, house maintenance is always an ongoing project. It's never going to be perfect, it's never going to be "done", and there's never a shortage of things you can do to make it better. Over the past couple of months, we've noticed two areas of our house that were going to need some attention: The humidity is really low (and leading to nose bleeds, cracked/dry/itchy skin, temperature irregularities throughout the house, etc).

  • Are you a valued customer or just a sucker who's paying too much?

    As a customer who no longer needs to use a product or service, I do not enjoy being offered a highly discount price in an last-ditch effort to get me to stay with said service when I attempt to cancel. Does this practice help retain some of the customers who might have otherwise continued to leave? Probably. But it turns me off, not only to that particular service but to the entire company. It immediately plants a seed in my mind that says “If they can offer this price to me now, now t...

  • Don't forget about your low-bandwidth users

    We’re out of town for the weekend and are pretty much out in the boonies. Cellular access is mind-numbingly slow at best, but I’m still trying to keep up with Twitter and my feeds while I’m here. I came a cross a link to the Forrst App Competition ( via the ThinkVitamin blog and decided to check it out.

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